Responsibility

• Our responsibility to our clients is the most important aspect of our work. We value the confidence clients place in us. Our primary goal is to preserve and promote all our clients’ companies, DIE ÜBERSETZUNGSAGENTUR, as well as all third parties directly or indirectly involved in any given project.
• As the success of all our projects is based on collaboration and communication, we take into consideration the best interests of our team members, clients and colleagues at all times. We aim to promote a positive atmosphere of teamwork, where constructive and continuous feedback and encouragement ensure that all project participants feel supported and are ultimately successful.
• In line with our GDPR, we treat any and all information with the utmost confidentiality. Our commitment to data security and client confidentiality is central to all our activities.

 Competence

• We only manage projects within the scope of our professional expertise, at the level of complexity that we can comprehend.
• We aim to deliver optimum cost-effectiveness with each of our services. At DIE ÜBERSETZUNGSAGENTUR, we believe that experience and expertise, together with genuine cost-effectiveness for our clients, ensures that we can achieve excellent results every single time.
• We ensure that our procedures and systems are in line with the most up-to-date technology and data available. We are constantly updating, keeping abreast of changing standards, and emerging technologies.
• We continually undergo training to develop our skills and proficiencies. We afford team members the opportunity to arrange and undertake professional training and development.
• At DIE ÜBERSETZUNGSAGENTUR, we understand that the unexpected can, and does, happen. That’s why our team is ever-vigilant to change and is conscientious of taking all appropriate measures in good time, to avoid any projects being affected or delayed.
• Similarly, we follow an “open communication” policy. We promise, and deliver, updates to our clients in real-time.
• We openly and honestly report any conflicts of interest, or project issues, whenever they arise.
• We strongly encourage both client and staff feedback and constantly strive to improve both our standards and our service.

Integrity

• We respect the laws and social values wherever we operate in the world, as well as those of all of our collaborators. We take a considerate and tolerant attitude towards individuals and cultures.
• We strive to do justice to our social values at all times and take full responsibility for everything we do.
• Our focus is always on the welfare, health and safety of everyone, as well as the environment.
• We are committed to protecting our team members and project participants from unfair treatment. We will uphold the integrity, safety and wellbeing of all colleagues.
• DIE ÜBERSETZUNGSAGENTUR and all our teams are opposed to any form of corruption. They treat all information which they may come across in their work as strictly confidential.